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Terms & Conditions

Last updated: 04/08/2025

1. Introduction

Welcome to GaffGenie ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our AI-powered home repair marketplace platform and services. By accessing or using our platform, you agree to be bound by these Terms.

2. Our Services

GaffGenie operates as a marketplace connecting customers who need home repairs with verified professional tradespeople. Our services include:

  • AI-powered diagnostic tools for home repair issues
  • Matching customers with verified professionals
  • Secure payment processing and escrow services
  • In-platform communication tools
  • Review and rating systems

3. User Accounts

To use certain features of our platform, you may need to create an account. You are responsible for:

  • Providing accurate and complete information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. For Customers

4.1 Job Posting

When posting a job, you must provide accurate information about the work required. You agree not to post jobs that are illegal, dangerous, or outside the scope of our platform.

4.2 AI Diagnostics

Our AI diagnostic tool provides estimates and suggestions based on the information you provide. These are not guarantees and actual work may differ from AI recommendations.

4.3 Payments

Payments are held in escrow until job completion. You agree to release payment promptly upon satisfactory completion of work.

5. For Professionals

5.1 Verification

All professionals must complete our verification process, including providing valid credentials, insurance, and identification.

5.2 Service Standards

You agree to provide services professionally, safely, and in accordance with applicable laws and regulations.

5.3 Commission

GaffGenie charges a 10% commission on completed jobs. This fee is automatically deducted from payments.

6. Prohibited Activities

You agree not to:

  • Circumvent our platform to avoid fees
  • Share contact information before booking confirmation
  • Post false or misleading information
  • Harass or discriminate against other users
  • Violate any applicable laws or regulations

7. Limitation of Liability

GaffGenie acts as a marketplace platform. We are not responsible for the quality of work performed by professionals or disputes between users. Our liability is limited to the maximum extent permitted by law.

8. Contact Information

If you have questions about these Terms, please contact us at legal@gaffgenie.com or write to us at our registered address.