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Professional Help Center

Everything you need to know about working with GaffGenie

AI Diagnostics

Learn how AI-enhanced jobs work

Verification

Understand our verification process

Payments

How payments and commission work

Best Practices

Tips to win more jobs

Getting Started

How do I join GaffGenie as a professional?

Complete our online application with your credentials, insurance details, and trade certifications. Our team reviews applications within 24-48 hours.


What documents do I need to provide?

You'll need photo ID, public liability insurance (minimum £1M), relevant trade certificates (Gas Safe, NICEIC, etc.), and bank account details for payments.


How long does the verification process take?

Most applications are reviewed within 24-48 hours. Complex cases or missing documents may take longer.

Getting Jobs

How do I receive job notifications?

You'll receive notifications through the app and email when new jobs match your skills and location. You can customize notification preferences in your dashboard.


What information do I get about each job?

Each job includes an AI diagnosis, photos, customer description, location, urgency level, and estimated cost range - much more detail than traditional platforms.


How does the blind quoting system work?

You submit quotes without seeing other professionals' prices. This ensures fair competition based on your service quality and reputation, not just price.

Payments & Fees

What commission does GaffGenie charge?

We charge 10% commission on completed jobs. This is lower than most platforms and includes payment processing, customer support, and platform maintenance.


When do I get paid?

Payment is released automatically when the customer confirms job completion. Funds typically arrive in your account within 1-2 business days.


Are there any other fees?

No hidden fees. No setup costs, no monthly subscriptions, no lead fees. You only pay commission on completed jobs.

Managing Jobs

Can I communicate with customers before booking?

Yes, you can message customers through our secure platform to clarify job details and build rapport before they book your services.


What if a customer isn't satisfied?

We have a dispute resolution process. Most issues are resolved through communication, but we're here to mediate if needed.


How do I build my reputation on the platform?

Complete jobs professionally, respond quickly to messages, and provide excellent customer service. Customer reviews and ratings directly impact your visibility.

Still Need Help?

Can't find what you're looking for? Our professional support team is here to help.

Live Chat

Chat with our support team

Email Support

pros@gaffgenie.com

Phone Support

0800 123 4567