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Privacy Policy

Last updated: 04/08/2025

1. Information We Collect

1.1 Personal Information

We collect information you provide directly, including name, email, phone number, address, and payment information.

1.2 Job Information

When you post a job, we collect descriptions, photos, location data, and other relevant details about your repair needs.

1.3 Professional Information

For professionals, we collect credentials, certifications, insurance information, and work history.

2. How We Use Your Information

  • Provide and improve our marketplace services
  • Process AI diagnostics and match customers with professionals
  • Facilitate secure payments and communications
  • Verify professional credentials and maintain platform safety
  • Send service-related notifications and updates
  • Comply with legal obligations

3. AI and Data Processing

Our AI diagnostic system processes photos and descriptions you provide to suggest potential issues and solutions. This data is:

  • Processed securely using industry-standard encryption
  • Used only for diagnostic purposes and service improvement
  • Not shared with third parties except as necessary for service provision
  • Retained only as long as necessary for service delivery

4. Information Sharing

We share information only in these circumstances:

  • With professionals when you book their services
  • With payment processors for transaction processing
  • With service providers who assist in platform operations
  • When required by law or to protect our rights
  • With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data in certain circumstances
  • Object to processing
  • Data portability
  • Withdraw consent where applicable

7. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@gaffgenie.com.